A CRM is a professional contact management system for various organizations. It allows you to address your contacts in the correct role: member, customer, supplier, board member, participant – whatever your business involves. A CRM provides centralized information that updates dynamically. This makes Excel for managing contact data a thing of the past.

Until December 19, 2025, you can benefit from very attractive price advantages when starting with the CRM CAS genesisWorld or upgrading to the Premium or Platinum Suite Edition – including AI applications and access to the training center.

Marketing automation should always be used together with a CRM. The CRM provides the information needed to make content relevant. This ensures that you always deliver the right information at the right time.

Your customers’ enquiries land in your inbox – and without any further action on your part, they are automatically recognised, categorised and forwarded to the right person in the team. This is precisely where business process automation comes into its own.

Cybercrime doesn’t just affect large corporations. Small and medium-sized enterprises, in particular, are increasingly becoming the target of ransomware attacks. This is because a company’s profile is completely irrelevant to cybercriminals.

On 14 October 2025, the time will have come: Microsoft will discontinue mainstream support for Windows 10, and support will end.